Accounts

  • Can you change the email on my account?/Can you delete my account/My account has been deleted can you bring it back?

    We certainly can, but before we can take any action we need to verify that you indeed own the account. If you could provide these security questions and answers in an email to our support team (https://theaetherlight.com/help/contact-us/) detailing what changes to your account you would like they...
  • How do I create a Parent Account and log in to it?

    To create a Parent Account you can visit this page (https://theaetherlight.com/parent-signup/) and complete the account creation process. To log-in to the parent dashboard you can go to our homepage (https://theaetherlight.com/) hover over "Parents" on the navigation bar and click the dropdown o...
  • How do I redeem a gift code?

    To redeem a gift code you may have received, here are a few ways to do so: 1- Enter your gift code on our redemption page. (https://theaetherlight.com/redeem) After entering the code and clicking "Next" it will take you to a login screen where you can log in as a player or parent, after which y...
  • I just got an Aetherlight Bible - how can I redeem the codes?

    Thanks for supporting us by purchasing The Companion Bible! You can enter your gift code on our redemption page (https://theaetherlight.com/redeem). After entering the code and clicking "Next" it will take you to a login screen where you can log in as a player or parent, after which you can conf...
  • My child has been muted, what did they do?

    You can find the reason for why your child has been muted by visiting your parent dashboard (https://theaetherlight.com/parent-login) and then selecting the player and scrolling down to the section called "Behaviour" Below is a brief set of reasons why your child may have been muted, we have a...
  • What can I do with my Parent Account?

    A Parent account is needed to access the Parent Dashboard. The Parent Dashboard is a hub for you as a parent to be able to oversee your child's settings and interactions in the game. Information from the image has been removed for security purposes Managing Players The first thing to do with y...
  • What is the difference between a Parent account and a Player account?

    Parent accounts are used for the sole purpose of managing player accounts that are associated to them and will not be able to login to The Aetherlight game. Some of the utilities that are regularly used by parents include, but are not limited to, enabling/disabling chat permissions, resetting pas...